Shipping and Returns

 All orders placed via this website will be processed by John Hogarth Ltd.  You will receive an email confirmation letting you know when your order has been received, when the order is being processed and then shipped.

Which courier will deliver my order?
All orders are shipped using Royal Mail or Parcel Force. Our deliveries take place Monday to Saturday.

When will my order be despatched?
Orders placed before 11 am Monday to Friday will be dispatched the same day excluding public holidays.  If placed after 11 am your order will be dispatched the following day. Orders placed after 11am on Fridays or over the weekend will be processed on the following Monday. Once the order has been despatched you will receive tracking information from the relevant courier.

When will I receive my order?
Depending on your selected postage choice you should expect to receive your order within that timeframe, either 1 to 2 or 3 to 5 business days.

How much does delivery cost within the UK?

Weight 1-2 Business Days 3-5 Business Days
5kg £7.00 £5.50
10kg £12.00 £10.50
15kg £14.00 £12.50
20kg £16.00 £14.50
25kg Not Available £16.00

Do you deliver outside the UK?

Unfortunately, we are unable to deliver outside of the UK.

Returns Procedure:
We hope you are pleased with your purchase. If you are not satisfied with the goods supplied, please let us know as soon as possible to discuss options.

If you wish to change or cancel your order then you should notify us immediately at [email protected] or phone 01573 224224.

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